Refund policy

Returns

We have a 14-day return policy. You have 14 days after receiving your order to notify us that you wish to return your purchase.

To be eligible for a return, your item should be returned in the condition in which you received it, with any included accessories and packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at info@faro-eyewear.com. Once your return request has been received, we will provide you with the return instructions and return address.

Return shipping costs are the responsibility of the customer, unless the product is defective, damaged, or you received the wrong item. Please note that returns sent without contacting us first may not be processed correctly.

Damages and issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or incorrect so that we can evaluate the issue and provide an appropriate solution.

Exchanges

If you would like a different item, please contact us at info@faro-eyewear.com. The quickest option is generally to return the original item and place a new order once the return has been accepted.

European Union – 14-day right of withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. This does not affect any other statutory consumer rights.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be made to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

If you have any questions about a return, contact us at info@faro-eyewear.com.